Are you considering a purchase from FIGS, the popular medical apparel brand, and wondering about their return and exchange policies? Understanding the ins and outs of FIGS' return process can save you time, money, and frustration, ensuring a smooth shopping experience, and that's what we are here to help you with.
Navigating the world of online shopping can sometimes feel like charting unknown waters, especially when it comes to returns and exchanges. FIGS, known for its stylish and functional medical scrubs, offers a return policy designed to provide customers with peace of mind. This article will break down everything you need to know about returning or exchanging your FIGS apparel, ensuring you're fully informed before making your purchase.
First and foremost, it's important to establish the timeframe. FIGS provides a 30-day window from the date of purchase for returns and exchanges. This means you have a month to assess your purchase and decide if it meets your needs. Within this period, you can return unworn and unwashed items, with all tags attached, for either a refund or store credit.
Let's take a look at the basic information related to the brand FIGS
| Feature | Details |
|---|---|
| Brand Name | FIGS |
| Type of Business | Medical Apparel Retailer |
| Main Products | Scrubs, Lab Coats, Underwear, Outerwear, and Accessories |
| Target Audience | Medical professionals (Doctors, Nurses, Technicians etc.) |
| Mission | To celebrate, empower and serve those who serve others. |
| Founded | 2013 |
| Headquarters | Los Angeles, California, USA |
| Shipping | Ships to the U.S., Canada, the U.K., Australia, and several other countries. |
| Return Policy | 30 days from the date of purchase for returns or exchanges on unworn, unwashed items with tags attached. |
| Website | wearfigs.com |
To initiate a return or exchange, you'll need a few key pieces of information: your order number, which can be found on your packing slip or order confirmation email, and your shipping zip code. With this information at the ready, you can proceed to the FIGS website and navigate to their returns portal. From there, the process is designed to be straightforward. You'll select the items you wish to return, and you'll be guided through the steps to receive a prepaid return label.
The availability of prepaid return labels is a significant convenience. FIGS handles the return shipping costs, simplifying the process and eliminating the need for you to find your own shipping provider. The label will be sent to the email associated with your order, ready for you to download and print.
Once your returned items arrive at the FIGS returns hub, you can expect an email confirming the receipt and processing of your return. This email will also confirm the status of your refund. For any specific inquiries or issues, the FIGS customer experience team aims to respond within 48 to 72 hours.
It's worth noting some specifics. FIGS offers free returns to the U.K., providing an added incentive for customers in that region. However, it's always wise to review the latest details on the website, as policies can be subject to change. One essential consideration is the condition of the returned items. FIGS requires that items be unworn, unwashed, and with all original tags attached to be eligible for a return or exchange.
There are also a number of FAQs that commonly arise, so let's address some of the core questions one might have when considering a return or exchange.
What is the return and exchange policy? FIGS offers a 30-day return and exchange policy from the purchase date. Items must be unworn, unwashed, and with tags attached.
Can I exchange items that I've received an initial discount on, or will I have to pay the full price? Typically, exchanges are honored based on the original purchase price, or store credit is issued, but the specifics can vary, so it's always best to clarify with customer service.
What does it mean when an item is "final sale"? "Final sale" items are not eligible for returns or exchanges. These items are usually discounted and sold as-is.
Does FIGS guarantee items with a free return policy? Yes, FIGS offers free returns, which is an important part of their customer satisfaction strategy.
How good is their customer service for returns? Customer service response times are generally within 48-72 hours, but this is subject to change during peak times.
Does FIGS require a receipt to make a return? While an order number is necessary, a physical receipt isn't always required as the order details are accessible through their system.
How long is FIGS's return window? The return window is 30 days from the purchase date.
Can I cancel or change my FIGS order after I've checked out and made my purchase? Order changes and cancellations depend on how far along the order is in the fulfillment process. Contacting customer service immediately is key.
How do I cancel with FIGS? Contact customer service as soon as possible.
Beyond the standard return and exchange, it is also important to review the options and exceptions that can apply, such as final sale items. Items marked as "final sale" are not typically eligible for return or exchange. It's essential to carefully review product descriptions before making a purchase to ensure you understand the terms.
For those considering gift purchases, FIGS offers options for gift returns through a specific portal, where the gift recipient can initiate a return using their email and shipping address, allowing them to receive return labels and confirmations.
FIGS also actively engages in environmental and ethical practices. They are committed to reducing their environmental footprint and supporting ethical sourcing and labor practices in their supply chain. These initiatives can be seen as a way for FIGS to support people and their impact on the planet.
While the information provided here is accurate as of the research date (January 18, 2023), it's always wise to double-check the most current details on the FIGS website. Policies can evolve, and staying informed will ensure the smoothest possible experience.
FIGS, like any retailer, also offers promotional deals and coupon codes. Checking for these during the shopping process can lead to significant savings. In April 2025, for instance, various promo codes and discounts are available, including savings on specific items and free shipping for orders over a certain value. Keep an eye out for offers such as military and student discounts, too.
Customer reviews can offer additional insights. Customer ratings and reviews (as of March 2025) provide valuable feedback from other shoppers on product quality, customer service, and overall shopping experience.
In the competitive landscape of medical apparel, FIGS stands out. Other retailers, such as Uniform Advantage, Jaanuu, and Scrubs & Beyond, also offer scrubs and related medical apparel. Evaluating factors like product features, customer ratings, brand popularity, pricing, shipping, returns, and discount policies can help you find the best fit for your needs.
For those considering gift purchases, FIGS handles gift wrapping, allowing you to add a special touch to your gift. Details on how they handle gift wrapping can be found on their website, including how to get an online purchase gift wrapped.
FIGS may not engage in formal price matching with other retailers. Always check the official policy for the most up-to-date information.
FIGS also provides loyalty programs for their regular customers, offering incentives such as points or rewards for purchases. You can earn points, redeem them for discounts or other perks, and join the FIGS loyalty program.
FIGS does not offer their own store credit cards.
To wrap up, FIGS aims to make the returns and exchanges process as smooth and transparent as possible. Familiarizing yourself with the policy, keeping an eye out for discounts, and reviewing customer feedback can ensure a pleasant shopping experience, from initial purchase to post-purchase peace of mind.
